Terms and conditions

Send us an email at info@smokkar.is for any questions you may have.
It is also possible to reach us by phone 778-9678.

Process

All orders are processed the next working day.
Orders are sent with the postal service or delivered by smokkar.is in the capital area.
Orders sent with the postal service can take a few days to arrive.
The postal service does not home deliver everywhere, therefore the package could be delivered to the nearest post office, more information can be found on the postal services website postur.is.
If the merchandise is out of stock then our service desk will be in contact and offer the buyer to cancel the order.

Payment

All payments are received by credit or debit card using the Korta secure gateway.

Returns

Returns are accepted within 14 days of delivery for a full refund.
Products can only be returned in the original packaging, with the seal intact, and return of the receipt.
The customer is responsible for shipping costs, unless there was an error in the order process, then smokkar.is will pay for shipping.

Confidentiality

Smokkar.is promises the buyer full confidentiality for all data the buyer shared for the purpose of the transaction.
Data will not be given to a third party, except for the fulfillment of the order.